Return and Refund policy

North & Vogue Canada

At North & Vogue Canada, we are committed to offering exceptional service and a seamless shopping experience. Our return and refund policy is designed to be clear, fair, and focused on customer satisfaction. Please review the guidelines below.

100% Money-Back Guarantee on New Products

We offer a full money-back guarantee on all new, full-priced products.
Please note: Promotional or discounted items are not covered under this guarantee.

Final Sale on Discounted Items

All sale or promotional items are final sale and cannot be returned or exchanged—even if the incorrect size was ordered. Please double-check your selection before completing your purchase.

Return Shipping Costs

Customers are responsible for the cost of return shipping.
North & Vogue Canada does not reimburse return shipping fees and is not liable for any costs incurred during the return process.

Return Window

Returns must be initiated within 30 days of receiving your order.
Requests submitted after 30 days will not be accepted. Please ensure your return is started within this timeframe.

No Exchanges on Sale Items

Sale items cannot be exchanged for a different size or product.

100% Guarantee on Defective Products

We fully guarantee all products with manufacturing defects.
If your item is defective, you may return it for a full refund or exchange—whichever you prefer.

How to Start a Return

To begin a return, please contact us at support@northandvoguecanada.com.

Once your request is approved, we will give you detailed return instructions.

Required Return Form

All returns must include a completed return form.
Packages sent without the form cannot be processed.

Summary

At North & Vogue Canada, your satisfaction is our priority. By following our return and refund guidelines, we ensure all requests are handled efficiently and fairly.
For questions or assistance, please reach out to us at support@northandvoguecanada.com